Privacy Policy | Hannah's Gift ABA

At Hannah's Gift CO LLC, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

1Information We Collect

Personal Information: This includes your name, address, email address, phone number, and other personal details you provide through our forms or services.

Payment Information: Details related to any transactions you conduct through our services.

Insurance Information: If you choose to provide it, we collect insurance card images to verify coverage and expedite approval. These images are encrypted, stored securely, and automatically deleted after 90 days.

Communications Data: Records of your interactions with us, including SMS opt-in/opt-out status, message history, and communication preferences.

Technical Information: This may include your IP address, browser type, location data, and other technical details about the device used to access our services.

Usage and Device Information: Information about how you interact with our website, including pages visited, features used, and session duration.

Analytics and Cookies: We use Google Analytics and Google Tag Manager to understand how visitors use our website. This includes tracking page views, user interactions, and conversion events. Your IP address is anonymized for HIPAA compliance, and no protected health information (PHI) is shared with analytics providers. You can opt out of analytics tracking at any time.

Insurance Card Security & HIPAA Protection

Your insurance card images contain sensitive health information and are protected with enhanced security measures:

Encryption: All insurance card images are encrypted during transmission (TLS 1.3) and at rest using industry-standard encryption
Access Control: Only authorized staff members can access insurance card images, and all access is logged for audit purposes
Automatic Deletion: Insurance card images are automatically deleted after 90 days or when they are no longer needed for verification purposes
HIPAA Compliance: We implement administrative, physical, and technical safeguards that meet HIPAA security standards to protect your health information
Audit Logging: Every upload and access to insurance card images is logged with timestamps and user information
Secure Storage: Images are stored in secure, HIPAA-compliant cloud storage with restricted access policies

Important: Insurance card uploads are completely optional. You can provide this information later during your consultation call if you prefer.

2How We Use Your Information

Your information is used for the following purposes:

To provide and improve our services.
To communicate with you about our products, services, and promotions.
To send appointment confirmations, reminders, and service-related notifications.
To process transactions.
For internal analytics and reporting.
To maintain compliance records and fulfill legal obligations.

3Sharing Your Information

We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with:

Service providers who assist us in our operations (e.g., scheduling, communication platforms).
Law enforcement or legal requests, if required by law.

4SMS Messaging

Opt-In for SMS Messages: By opting in to our SMS messaging service, you agree to receive text messages from Hannah's Gift CO LLC regarding our products, services, and promotions. Consent is not a condition of purchase.

Message Frequency: Message frequency varies. You may receive up to 8 messages per month.

Cost: Message and data rates may apply.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message.

Help: For assistance, reply HELP to any message or contact us at (720) 583-3331.

5Your Rights and Choices

You have certain rights regarding the personal information we hold about you:

SMS Opt-Out: Reply STOP to any text message to unsubscribe from SMS communications.
Email Opt-Out: Click the unsubscribe link at the bottom of any marketing email.
Access & Correction: You may request access to or correction of your personal information by contacting us.
Deletion: You may request deletion of your personal information, subject to legal and operational requirements.
Restrict Use: You may request that we restrict the use of your personal information.

6Data Security

We implement various security measures to ensure the safety of your personal information.

HIPAA Compliant Security

All our emails are encrypted and fully HIPAA-compliant, and we also use two-step verification for added security.

6ACookies and Analytics

We use cookies and analytics tools to improve your website experience and understand how you interact with our services:

Google Analytics & Google Tag Manager

We use Google Analytics (GA4) and Google Tag Manager to collect anonymous usage data including page views, click events, and user navigation patterns. This helps us improve our website and better serve families seeking ABA therapy services.

HIPAA Compliance

Your IP address is anonymized before being sent to Google Analytics. We never send protected health information (PHI) or personally identifiable health data through our analytics tools. All analytics data collection complies with HIPAA privacy and security requirements.

What We Track

Pages you visit and time spent on each page
Buttons and links you click
Form interactions (but not form contents)
Language preference (English or Spanish)
General location (city/state level only)
Device type and browser information

Your Privacy Controls

You can decline analytics cookies when you first visit our site. You can also change your preferences at any time by clearing your browser cookies. Declining analytics tracking does not affect your ability to use our services.

Third-Party Services

Google Analytics is provided by Google LLC. Google's use of data is governed by their privacy policy. We do not share your personal information with Google beyond what is necessary for analytics functionality.

7Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website.

7AChildren's Privacy

Our website and digital services are not intended for children under 13 and we do not knowingly collect personal information directly from children. The ABA therapy services we provide to children are managed through their parents or legal guardians, who provide all necessary information on their behalf.

8Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hannah's Gift CO LLC

458 S Pontiac Way, Denver, CO 80224

EIN: 39-3654520

(720) 583-3331

hello@hannahsgift.com